Twilio incident
Twilio Knowledge API calls are Failing Through Python SDK and Package
Resolved after 1 hour 21 minutes, affecting REST API, on May 7, 2026.
The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.
Affected components
Update timeline
- investigating May 07, 2026, 09:51 AM UTC
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 10:51 AM UTC
We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 11:13 AM UTC
The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.
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