Twilio Outage History

Started Jun 22, 2026, 06:10 PM UTC· resolved Jun 23, 2026, 02:26 PM UTC

1. investigating Jun 22, 2026, 06:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 22, 2026, 06:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 22, 2026, 07:11 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jun 22, 2026, 09:17 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jun 22, 2026, 11:36 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jun 23, 2026, 01:37 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. identified Jun 23, 2026, 01:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Jun 23, 2026, 02:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Jun 23, 2026, 04:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Jun 23, 2026, 08:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

11. monitoring Jun 23, 2026, 09:27 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

12. monitoring Jun 23, 2026, 11:33 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

13. resolved Jun 23, 2026, 02:26 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates is operating normally.

Read the full incident report →

Started Jun 22, 2026, 05:52 PM UTC· resolved Jun 23, 2026, 05:56 AM UTC

1. investigating Jun 22, 2026, 05:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 22, 2026, 05:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 22, 2026, 06:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jun 22, 2026, 08:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jun 23, 2026, 12:56 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jun 23, 2026, 03:01 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jun 23, 2026, 05:56 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.

Read the full incident report →

Started Jun 22, 2026, 04:35 PM UTC· resolved Jun 22, 2026, 07:41 PM UTC

1. investigating Jun 22, 2026, 04:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 22, 2026, 04:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jun 22, 2026, 05:40 PM UTC

   We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jun 22, 2026, 07:41 PM UTC

   The incident has been resolved and SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia are operating normally.

Read the full incident report →

Started Jun 22, 2026, 03:09 PM UTC· resolved Jun 22, 2026, 10:14 PM UTC

1. investigating Jun 22, 2026, 03:09 PM UTC

   Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 22, 2026, 04:09 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jun 22, 2026, 06:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Jun 22, 2026, 08:13 PM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jun 22, 2026, 10:14 PM UTC

   The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Brazil is operating normally.

Read the full incident report →

Started Jun 22, 2026, 02:49 PM UTC· resolved Jun 22, 2026, 04:24 PM UTC

1. investigating Jun 22, 2026, 02:49 PM UTC

   Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. identified Jun 22, 2026, 02:54 PM UTC

   Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jun 22, 2026, 03:48 PM UTC

   The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Jun 22, 2026, 04:24 PM UTC

   All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

Read the full incident report →

Started Jun 22, 2026, 04:30 AM UTC· resolved Jun 22, 2026, 07:29 PM UTC

1. investigating Jun 22, 2026, 04:30 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 22, 2026, 05:31 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Jun 22, 2026, 07:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Jun 22, 2026, 08:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Jun 22, 2026, 10:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Jun 22, 2026, 02:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. resolved Jun 22, 2026, 07:29 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

Read the full incident report →

Started Jun 21, 2026, 06:28 AM UTC· resolved Jun 23, 2026, 01:01 AM UTC

1. investigating Jun 21, 2026, 06:28 AM UTC

   Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.

2. investigating Jun 21, 2026, 06:29 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 21, 2026, 07:35 AM UTC

   Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.

4. identified Jun 21, 2026, 08:30 AM UTC

   We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes. The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround. Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available

5. resolved Jun 23, 2026, 01:01 AM UTC

   The issue with customers using the Legacy Twilio Console being unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes, has been resolved and this Phone Number feature is operating normally at this time.

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Started Jun 19, 2026, 08:20 PM UTC· resolved Jun 19, 2026, 08:32 PM UTC

1. investigating Jun 19, 2026, 08:20 PM UTC

   Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Jun 19, 2026, 08:32 PM UTC

   We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Started Jun 19, 2026, 02:01 PM UTC· resolved Jun 19, 2026, 07:24 PM UTC

1. investigating Jun 19, 2026, 02:01 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 19, 2026, 02:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 19, 2026, 03:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jun 19, 2026, 05:22 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jun 19, 2026, 07:24 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway is operating normally.

Read the full incident report →

Started Jun 19, 2026, 12:32 PM UTC· resolved Jun 19, 2026, 03:09 PM UTC

1. investigating Jun 19, 2026, 12:32 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 19, 2026, 12:44 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Romania to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 19, 2026, 01:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jun 19, 2026, 03:09 PM UTC

   We are no longer experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. This incident has been resolved.

Read the full incident report →

Started Jun 19, 2026, 11:06 AM UTC· resolved Jun 19, 2026, 07:40 PM UTC

1. investigating Jun 19, 2026, 11:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 19, 2026, 11:12 AM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers in Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 19, 2026, 12:17 PM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jun 19, 2026, 02:24 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jun 19, 2026, 04:53 PM UTC

   We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jun 19, 2026, 06:56 PM UTC

   We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jun 19, 2026, 07:40 PM UTC

   The incident has been resolved and SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers is operating normally.

Read the full incident report →

Started Jun 19, 2026, 07:58 AM UTC· resolved Jun 19, 2026, 07:25 PM UTC

1. investigating Jun 19, 2026, 07:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 19, 2026, 08:38 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 19, 2026, 09:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jun 19, 2026, 11:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jun 19, 2026, 01:17 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jun 19, 2026, 03:17 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jun 19, 2026, 07:25 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.

Read the full incident report →

Started Jun 18, 2026, 09:35 PM UTC· resolved Jun 18, 2026, 10:07 PM UTC

1. investigating Jun 18, 2026, 09:35 PM UTC

   Our monitoring systems have detected a potential issue with adding US HostedSMS numbers to Messaging Services via the Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jun 18, 2026, 09:48 PM UTC

   Customers are experiencing errors when attempting to add US HostedSMS numbers to Messaging Services via the Console. US A2P registration process can not be triggered and customers can not use the numbers to send messages to other numbers in the US. We will provide an update in 60 minutes or when we have additional information.

3. resolved Jun 18, 2026, 10:07 PM UTC

   Errors adding US HostedSMS numbers to Messaging Services via the Console has been resolved and it is operating normally at this time.

Read the full incident report →

Started Jun 18, 2026, 09:02 PM UTC· resolved Jun 18, 2026, 09:24 PM UTC

1. investigating Jun 18, 2026, 09:02 PM UTC

   Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jun 18, 2026, 09:12 PM UTC

   We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available

3. resolved Jun 18, 2026, 09:24 PM UTC

   Updating voice configurations via the console is not successful has been resolved and it is operating normally at this time.

Read the full incident report →

Started Jun 18, 2026, 06:46 PM UTC· resolved Jun 19, 2026, 01:07 AM UTC

1. investigating Jun 18, 2026, 06:46 PM UTC

   Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jun 18, 2026, 07:46 PM UTC

   We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes available. If users are seeing issues with Google TTS chirp_2, using the Deepgram Nova3 language model is a potential workaround at this time.

3. resolved Jun 19, 2026, 01:07 AM UTC

   Service interruption with the V3 Transcriptions API has been resolved and [product][service] is operating normally at this time.

Read the full incident report →

Started Jun 18, 2026, 02:04 AM UTC· resolved Jun 18, 2026, 03:14 AM UTC

1. investigating Jun 18, 2026, 02:04 AM UTC

   Our monitoring systems have identified a potential issue affecting alerts. Our engineers have been alerted and are investigating. We will share an update within 1 hour or as soon as more information becomes available.

2. monitoring Jun 18, 2026, 02:42 AM UTC

   Our engineers have restored the data in our system and Intelligent Alerts should now be available. We will continue to monitor to ensure full service recovery. We'll provide another update in 30 minutes or as soon as more information becomes available

3. resolved Jun 18, 2026, 03:14 AM UTC

   Issue affecting alerts has been resolved and Intelligent Alerts is operating normally at this time.

Read the full incident report →

Started Jun 17, 2026, 02:42 PM UTC· resolved Jun 17, 2026, 11:06 PM UTC

1. investigating Jun 17, 2026, 02:42 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 17, 2026, 02:49 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 17, 2026, 03:49 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jun 17, 2026, 05:50 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jun 17, 2026, 09:05 PM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Jun 17, 2026, 11:06 PM UTC

   The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in the Philippines is operating normally.

Read the full incident report →

Started Jun 17, 2026, 02:18 PM UTC· resolved Jun 18, 2026, 07:10 AM UTC

1. investigating Jun 17, 2026, 02:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 17, 2026, 03:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jun 17, 2026, 05:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.

4. investigating Jun 17, 2026, 09:56 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.

5. resolved Jun 18, 2026, 07:10 AM UTC

   We are no longer experiencing elevated latency issues affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. This incident has been resolved.

Read the full incident report →

Started Jun 17, 2026, 01:11 PM UTC· resolved Jun 17, 2026, 08:38 PM UTC

1. investigating Jun 17, 2026, 01:11 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 17, 2026, 02:16 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jun 17, 2026, 04:16 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Jun 17, 2026, 08:25 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Jun 17, 2026, 08:35 PM UTC

   We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Jun 17, 2026, 08:38 PM UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.

Read the full incident report →

Started Jun 17, 2026, 08:42 AM UTC· resolved Jun 17, 2026, 05:32 PM UTC

1. investigating Jun 17, 2026, 08:42 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 17, 2026, 09:46 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jun 17, 2026, 11:51 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Jun 17, 2026, 03:29 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Bitel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jun 17, 2026, 05:32 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Bitel network subscribers in Peru are operating normally.

Read the full incident report →

Started Jun 17, 2026, 02:30 AM UTC· resolved Jun 17, 2026, 10:52 PM UTC

1. investigating Jun 17, 2026, 02:30 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 17, 2026, 02:36 AM UTC

   Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jun 17, 2026, 03:31 AM UTC

   Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Jun 17, 2026, 05:31 AM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Jun 17, 2026, 07:19 AM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Jun 17, 2026, 08:21 AM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified Jun 17, 2026, 10:23 AM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. identified Jun 17, 2026, 02:27 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

9. identified Jun 17, 2026, 04:39 PM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

10. identified Jun 17, 2026, 05:40 PM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

11. identified Jun 17, 2026, 07:40 PM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

12. monitoring Jun 17, 2026, 08:50 PM UTC

    We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. resolved Jun 17, 2026, 10:52 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

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Started Jun 16, 2026, 09:01 PM UTC· resolved Jun 16, 2026, 10:36 PM UTC

1. investigating Jun 16, 2026, 09:01 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

2. monitoring Jun 16, 2026, 09:49 PM UTC

   Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

3. resolved Jun 16, 2026, 10:36 PM UTC

   Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

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Started Jun 16, 2026, 04:42 PM UTC· resolved Jun 16, 2026, 08:06 PM UTC

1. investigating Jun 16, 2026, 04:42 PM UTC

   Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jun 16, 2026, 04:50 PM UTC

   We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

3. investigating Jun 16, 2026, 05:56 PM UTC

   We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

4. monitoring Jun 16, 2026, 06:17 PM UTC

   The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.

5. resolved Jun 16, 2026, 08:06 PM UTC

   The issue affecting WhatsApp media message delivery has been resolved and it is operating normally at this time.

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Started Jun 16, 2026, 11:50 AM UTC· resolved Jun 16, 2026, 07:01 PM UTC

1. investigating Jun 16, 2026, 11:50 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jun 16, 2026, 12:55 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Jun 16, 2026, 01:14 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Jun 16, 2026, 02:23 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Jun 16, 2026, 04:24 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Jun 16, 2026, 07:01 PM UTC

   The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.

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Started Jun 15, 2026, 10:21 PM UTC· resolved Jun 16, 2026, 01:47 AM UTC

1. investigating Jun 15, 2026, 10:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jun 15, 2026, 10:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jun 15, 2026, 11:38 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jun 15, 2026, 11:38 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jun 16, 2026, 01:47 AM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden is operating normally.

Read the full incident report →