Twilio incident
MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Verizon United States
Resolved after 20 hours 21 minutes, affecting MMS Short Code, North America, on June 17, 2026.
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Affected components
Update timeline
- investigating Jun 17, 2026, 02:30 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 17, 2026, 02:36 AM UTC
Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 17, 2026, 03:31 AM UTC
Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 17, 2026, 05:31 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 07:19 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 17, 2026, 08:21 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 10:23 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 02:27 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 04:39 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 17, 2026, 05:40 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 07:40 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 08:50 PM UTC
We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 17, 2026, 10:52 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
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