Twilio incident
Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.
Resolved after 1 hour 35 minutes, affecting Conversation Intelligence, on June 16, 2026.
Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.
Affected components
Update timeline
- investigating Jun 16, 2026, 09:01 PM UTC
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.
- monitoring Jun 16, 2026, 09:49 PM UTC
Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 16, 2026, 10:36 PM UTC
Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.
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