Twilio Outage History

Twilio degraded · 7 active incidents · 1 long-running issue View live status →

Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 560 in the last 90 days.

Source: status.twilio.com · Aggregated across Twilio products

1,181incidents recorded
1,176last 12 months
560last 90 days
17 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct151
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct95%
Pingoru began tracking Twilio in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026105531 of 720 (74%)
May 2026164744 of 744 (100%)
June 2026150619 of 720 (86%)
July 2026198718 of 744 (96%)
August 2026195716 of 744 (96%)
September 2026179720 of 720 (100%)
October 2026151564 of 596 (95%)

Incidents, newest first

Minor September 3, 2026 Intermittent Delays and Failures in Message Delivery 2h 33m SMS Long Code, North America, MMS Long Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America and 1 more

Started Sep 03, 2026, 09:36 PM UTC· resolved Sep 04, 2026, 12:10 AM UTC

  1. investigating Sep 03, 2026, 09:36 PM UTC

    Our monitoring systems have detected a potential issue with intermittent delays and failures in message delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Sep 03, 2026, 09:49 PM UTC

    We are investigating an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 03, 2026, 10:06 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  4. investigating Sep 03, 2026, 10:21 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  5. identified Sep 03, 2026, 10:36 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  6. identified Sep 03, 2026, 10:51 PM UTC

    We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  7. monitoring Sep 03, 2026, 11:12 PM UTC

    We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  8. monitoring Sep 03, 2026, 11:42 PM UTC

    We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  9. resolved Sep 04, 2026, 12:10 AM UTC

    Delivery delays and failures have been resolved and message delivery is operating normally at this time.

Read the full incident report →

Notice September 3, 2026 Registration Notification Issues 27m

Started Sep 03, 2026, 06:54 PM UTC· resolved Sep 03, 2026, 07:21 PM UTC

  1. investigating Sep 03, 2026, 06:54 PM UTC

    Our monitoring systems have detected a potential issue with proper triggering of registration notifications. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Sep 03, 2026, 07:21 PM UTC

    We have fully investigated the registration notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Read the full incident report →

Notice September 3, 2026 Retroactive Incident: Twilio Personalized Support Phone Line Affected –

Started Sep 03, 2026, 06:20 PM UTC· resolved Sep 03, 2026, 06:20 PM UTC

  1. resolved Sep 03, 2026, 06:20 PM UTC

    Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.

Read the full incident report →

Minor September 3, 2026 Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe 3h 52m Voice, Europe

Started Sep 03, 2026, 10:01 AM UTC· resolved Sep 03, 2026, 01:53 PM UTC

  1. investigating Sep 03, 2026, 10:01 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 03, 2026, 10:24 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 03, 2026, 11:24 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 03, 2026, 11:52 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 03, 2026, 01:52 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 03, 2026, 01:53 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.

Read the full incident report →

Minor September 3, 2026 SMS Delivery Delays from Twilio to Cellcom Israel 2h 7m SMS, Middle East & Africa

Started Sep 03, 2026, 06:35 AM UTC· resolved Sep 03, 2026, 08:42 AM UTC

  1. investigating Sep 03, 2026, 06:35 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 03, 2026, 06:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Sep 03, 2026, 06:41 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Sep 03, 2026, 08:42 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

Read the full incident report →

Minor September 3, 2026 Unable to Login to Console 1h 10m Other

Started Sep 03, 2026, 12:56 AM UTC· resolved Sep 03, 2026, 02:07 AM UTC

  1. investigating Sep 03, 2026, 12:56 AM UTC

    We are investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 03, 2026, 01:17 AM UTC

    We are still investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Sep 03, 2026, 01:56 AM UTC

    We are observing a recovery for the issue where the customers were unable to login to the Twilio console. We expect to provide another update in 30 mins.

  4. resolved Sep 03, 2026, 02:07 AM UTC

    We are no longer experiencing issues when the customers are logging in to the Twilio console. This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to GCI United States 4d 21h MMS Long Code, North America, MMS Short Code, North America, MMS Toll-Free, North America, MMS Toll-Free, North America

Started Sep 03, 2026, 12:54 AM UTC· resolved Sep 07, 2026, 09:59 PM UTC

  1. investigating Sep 03, 2026, 12:54 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 03, 2026, 01:55 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 03, 2026, 03:55 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 03, 2026, 07:58 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Sep 03, 2026, 02:16 PM UTC

    We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 03, 2026, 04:22 PM UTC

    We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Sep 03, 2026, 08:23 PM UTC

    We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. identified Sep 03, 2026, 09:17 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  9. identified Sep 03, 2026, 10:17 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  10. identified Sep 04, 2026, 12:21 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  11. identified Sep 04, 2026, 04:28 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  12. monitoring Sep 04, 2026, 12:30 PM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  13. monitoring Sep 04, 2026, 02:33 PM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  14. monitoring Sep 04, 2026, 06:34 PM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  15. identified Sep 04, 2026, 08:26 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  16. identified Sep 04, 2026, 09:26 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  17. identified Sep 04, 2026, 11:33 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  18. identified Sep 05, 2026, 03:35 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  19. identified Sep 05, 2026, 11:37 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

  20. monitoring Sep 05, 2026, 10:01 PM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  21. monitoring Sep 06, 2026, 12:03 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  22. monitoring Sep 06, 2026, 04:05 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  23. monitoring Sep 06, 2026, 12:11 PM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  24. monitoring Sep 07, 2026, 04:11 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  25. resolved Sep 07, 2026, 09:59 PM UTC

    The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States are operating normally.

Read the full incident report →

Minor September 2, 2026 RCS Sender Registration Submission Issues in the United States 4h 24m RCS Messaging

Started Sep 02, 2026, 10:17 PM UTC· resolved Sep 03, 2026, 02:41 AM UTC

  1. investigating Sep 02, 2026, 10:17 PM UTC

    We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 11:21 PM UTC

    We have identified the issue with RCS sender registration and are implementing a fix. Users may continue to be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Sep 03, 2026, 12:35 AM UTC

    We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 03, 2026, 02:36 AM UTC

    We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in the Console. This step must be completed by the customer. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Sep 03, 2026, 02:41 AM UTC

    We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.

Read the full incident report →

Minor September 2, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil 17h 16m SMS, Latin America

Started Sep 02, 2026, 09:05 PM UTC· resolved Sep 03, 2026, 02:22 PM UTC

  1. investigating Sep 02, 2026, 09:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 09:17 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 02, 2026, 10:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 03, 2026, 12:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 03, 2026, 04:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Sep 03, 2026, 12:21 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Sep 03, 2026, 02:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.

Read the full incident report →

Minor September 2, 2026 SMS Delivery Receipt Delays from Twilio to Three United Kingdom 2d 3h SMS, Europe

Started Sep 02, 2026, 11:58 AM UTC· resolved Sep 04, 2026, 03:30 PM UTC

  1. investigating Sep 02, 2026, 11:58 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 01:03 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 02, 2026, 02:05 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 02, 2026, 04:05 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 02, 2026, 08:05 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Sep 02, 2026, 11:05 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Sep 02, 2026, 11:44 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Three network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  8. monitoring Sep 02, 2026, 11:44 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Sep 03, 2026, 01:10 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. monitoring Sep 03, 2026, 01:50 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  11. monitoring Sep 03, 2026, 05:23 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  12. monitoring Sep 03, 2026, 05:57 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  13. monitoring Sep 03, 2026, 01:23 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  14. monitoring Sep 03, 2026, 01:58 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  15. monitoring Sep 04, 2026, 05:35 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  16. monitoring Sep 04, 2026, 05:59 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  17. resolved Sep 04, 2026, 03:30 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom are operating normally.

Read the full incident report →

Minor September 2, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States 3h 9m SMS Short Code, North America

Started Sep 02, 2026, 11:13 AM UTC· resolved Sep 02, 2026, 02:22 PM UTC

  1. identified Sep 02, 2026, 11:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Sep 02, 2026, 12:20 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Sep 02, 2026, 02:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Minor September 2, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Spain 3h 54m SMS, Europe

Started Sep 02, 2026, 10:18 AM UTC· resolved Sep 02, 2026, 02:12 PM UTC

  1. investigating Sep 02, 2026, 10:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 11:00 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Sep 02, 2026, 11:42 AM UTC

    We have observed a recovery in SMS delivery from Twilio to multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 02, 2026, 01:42 PM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Sep 02, 2026, 02:12 PM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

Read the full incident report →

Minor September 2, 2026 User Authentication Identity SNA Missing Redirects for Three in United Kingdom 11h 20m Verify Silent Network Auth

Started Sep 02, 2026, 08:49 AM UTC· resolved Sep 02, 2026, 08:09 PM UTC

  1. investigating Sep 02, 2026, 08:49 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 09:50 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 02, 2026, 10:50 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 02, 2026, 12:56 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 02, 2026, 02:00 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 02, 2026, 04:06 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 02, 2026, 08:09 PM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

Read the full incident report →

Minor September 2, 2026 Live Chat Support Failing for Customers 4h 23m Customer Support Center

Started Sep 02, 2026, 12:43 AM UTC· resolved Sep 02, 2026, 05:07 AM UTC

  1. investigating Sep 01, 2026, 11:48 PM UTC

    We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 02, 2026, 12:43 AM UTC

    We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 02, 2026, 01:31 AM UTC

    Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 02, 2026, 02:31 AM UTC

    Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 02, 2026, 04:35 AM UTC

    Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Sep 02, 2026, 05:07 AM UTC

    Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.

Read the full incident report →

Minor September 1, 2026 Voice E2E Test failures 54m Voice REST API US1

Started Sep 01, 2026, 04:48 PM UTC· resolved Sep 01, 2026, 05:42 PM UTC

  1. investigating Sep 01, 2026, 04:48 PM UTC

    Our monitoring systems have detected a potential issue with Voice E2E Test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Sep 01, 2026, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2026, 04:58 PM UTC

    Our engineers have identified the issue Voice E2E Test failures and are working to deploy a fix. We expect to provide another update in1 hour or as soon as more information becomes available.

  4. resolved Sep 01, 2026, 05:42 PM UTC

    Voice E2E Test failures has been resolved and is operating normally at this time.

Read the full incident report →

Minor September 1, 2026 Increase in 502 HTTP Responses for REST API and Console 1h 47m REST API

Started Sep 01, 2026, 04:24 PM UTC· resolved Sep 01, 2026, 06:11 PM UTC

  1. investigating Sep 01, 2026, 04:24 PM UTC

    Our monitoring systems have detected a potential issue with Increase in 502 HTTP responses for various Edge Config managed ingresses. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Sep 01, 2026, 04:44 PM UTC

    Our engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 01, 2026, 05:15 PM UTC

    Our engineers have identified and issue where Customers may experience 502 Errors when accessing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 05:40 PM UTC

    Increase in 502 HTTP responses for various Edge Config managed ingresses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved Sep 01, 2026, 06:11 PM UTC

    Increase in 502 HTTP responses for various Edge Config managed ingresses has been resolved and is operating normally at this time.

Read the full incident report →

Minor September 1, 2026 User Authentication Identity SNA Failure Increase and SNA Missing Redirects for Globe Telecom in Philippines 4h 12m Verify Silent Network Auth

Started Sep 01, 2026, 01:18 PM UTC· resolved Sep 01, 2026, 05:30 PM UTC

  1. investigating Sep 01, 2026, 01:18 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 01, 2026, 02:18 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Sep 01, 2026, 02:35 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 03:11 PM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 01, 2026, 05:30 PM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines is operating normally.

Read the full incident report →

Minor September 1, 2026 Firebase Outage Impacting Notification Delivery for Twilio Customers 1h 42m Authy 2FA, Client Mobile US1, Notify, Conversations

Started Sep 01, 2026, 11:23 AM UTC· resolved Sep 01, 2026, 01:06 PM UTC

  1. investigating Sep 01, 2026, 11:23 AM UTC

    We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.

  2. investigating Sep 01, 2026, 11:41 AM UTC

    We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.

  3. monitoring Sep 01, 2026, 12:08 PM UTC

    We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.

  4. monitoring Sep 01, 2026, 12:38 PM UTC

    We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in another 30 minutes or as more information becomes available.

  5. resolved Sep 01, 2026, 01:06 PM UTC

    This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.

Read the full incident report →

Minor September 1, 2026 SMS Delivery Delays from Twilio Long Codes to Multiple Networks in Netherlands 2d 2h SMS, Europe

Started Sep 01, 2026, 11:08 AM UTC· resolved Sep 03, 2026, 02:04 PM UTC

  1. investigating Sep 01, 2026, 11:08 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 11:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 12:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 01, 2026, 02:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 01, 2026, 06:19 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Sep 02, 2026, 02:25 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified Sep 02, 2026, 06:27 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. monitoring Sep 02, 2026, 08:18 PM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Sep 02, 2026, 10:45 PM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. monitoring Sep 03, 2026, 12:45 AM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  11. monitoring Sep 03, 2026, 04:45 AM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  12. monitoring Sep 03, 2026, 12:46 PM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  13. resolved Sep 03, 2026, 02:04 PM UTC

    The incident has been resolved and SMS delivery from Twilio Long Codes to network subscribers on affected networks in the Netherlands is operating normally.

Read the full incident report →

Minor September 1, 2026 SMS Delivery Receipt Delays from Twilio to H3G United Kingdom 20h 8m SMS, Europe

Started Sep 01, 2026, 08:20 AM UTC· resolved Sep 02, 2026, 04:28 AM UTC

  1. investigating Sep 01, 2026, 08:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 09:21 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 10:26 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 01, 2026, 12:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 01, 2026, 04:02 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Sep 01, 2026, 05:03 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Sep 01, 2026, 07:06 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Sep 01, 2026, 10:21 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Sep 02, 2026, 12:22 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. monitoring Sep 02, 2026, 04:24 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  11. resolved Sep 02, 2026, 04:28 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.

Read the full incident report →

Minor September 1, 2026 Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand 7h 53m Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe and 1 more

Started Sep 01, 2026, 07:48 AM UTC· resolved Sep 01, 2026, 03:42 PM UTC

  1. investigating Sep 01, 2026, 07:48 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 07:49 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 08:58 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 09:29 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 01, 2026, 11:34 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 01, 2026, 03:42 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.

Read the full incident report →

Minor September 1, 2026 MMS Delivery Delays and Failures from AT&T United States to Twilio Toll-Free Numbers 11h 17m MMS Long Code, North America, MMS Toll-Free, North America, MMS Toll-Free, North America

Started Sep 01, 2026, 01:28 AM UTC· resolved Sep 01, 2026, 12:45 PM UTC

  1. investigating Sep 01, 2026, 01:28 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 01:50 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 02:51 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 01, 2026, 03:13 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 01, 2026, 03:53 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Sep 01, 2026, 04:55 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Sep 01, 2026, 05:45 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Sep 01, 2026, 06:56 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. identified Sep 01, 2026, 06:58 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. identified Sep 01, 2026, 08:01 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. monitoring Sep 01, 2026, 09:17 AM UTC

    We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  12. monitoring Sep 01, 2026, 11:19 AM UTC

    We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  13. resolved Sep 01, 2026, 12:45 PM UTC

    The incident has been resolved and MMS delivery from AT&T network subscribers to a small subset of Twilio Toll-Free Numbers in the United States to Twilio Toll-Free Numbers is operating normally.

Read the full incident report →

Minor August 31, 2026 Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Movistar Argentina 4h 34m Voice, Latin America

Started Aug 31, 2026, 11:06 PM UTC· resolved Sep 01, 2026, 03:41 AM UTC

  1. investigating Aug 31, 2026, 11:06 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 31, 2026, 11:18 PM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 12:22 AM UTC

    Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 01:39 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 01, 2026, 03:41 AM UTC

    The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina are operating normally.

Read the full incident report →

Minor August 31, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States 3d 1h SMS Short Code, North America

Started Aug 31, 2026, 08:30 PM UTC· resolved Sep 03, 2026, 10:13 PM UTC

  1. investigating Aug 31, 2026, 08:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 31, 2026, 08:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 31, 2026, 09:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 31, 2026, 11:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 01, 2026, 03:49 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Sep 01, 2026, 04:17 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Sep 01, 2026, 06:18 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Sep 01, 2026, 10:19 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. monitoring Sep 01, 2026, 06:19 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  10. monitoring Sep 02, 2026, 10:19 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  11. monitoring Sep 03, 2026, 10:20 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  12. resolved Sep 03, 2026, 10:13 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.

Read the full incident report →

Minor August 31, 2026 Inconsistencies with Suppressions - Block Lists 20h 42m SendGrid API, SendGrid Website

Started Aug 31, 2026, 07:45 PM UTC· resolved Sep 01, 2026, 04:27 PM UTC

  1. investigating Aug 31, 2026, 07:45 PM UTC

    Starting around 11:45 AM PDT, our engineers began investigating an issue where users may experience inconsistencies while viewing Suppression - Blocks list data via API (v3/suppression/blocks) and the dashboard. Mail send is not impacted. We will provide another update in an hour or as soon as more information becomes available.

  2. investigating Aug 31, 2026, 08:42 PM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  3. investigating Aug 31, 2026, 09:36 PM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  4. investigating Aug 31, 2026, 10:33 PM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  5. investigating Aug 31, 2026, 11:32 PM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  6. investigating Sep 01, 2026, 12:33 AM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  7. investigating Sep 01, 2026, 01:43 AM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  8. investigating Sep 01, 2026, 02:45 AM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  9. investigating Sep 01, 2026, 03:41 AM UTC

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  10. monitoring Sep 01, 2026, 04:27 AM UTC

    We are continuing to monitor the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail delivery is fully operational. We will provide the next update tomorrow morning PDT or sooner if details change.

  11. resolved Sep 01, 2026, 04:27 PM UTC

    Our engineers have monitored the fix and confirmed that the issue with Suppression Blocks List Data Inconsistencies has been resolved. The previous impact where a subset of requests from certain regions may not have received timely updates on Block suppressions has been resolved for the SendGrid UI dashboard and for the API. All services are now operating normally at this time.

Read the full incident report →