Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved after 3 hours 9 minutes, affecting SMS Short Code, North America, on September 2, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Affected components
Update timeline
- identified Sep 02, 2026, 11:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 02, 2026, 12:20 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 02, 2026, 02:22 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
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