Twilio incident
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe
Resolved after 3 hours 52 minutes, affecting Voice, Europe, on September 3, 2026.
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:01 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 03, 2026, 10:24 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 03, 2026, 11:24 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 03, 2026, 11:52 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 03, 2026, 01:52 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 03, 2026, 01:53 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
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