Twilio Outage History

Started Sep 09, 2026, 12:34 PM UTC· resolved Sep 09, 2026, 02:34 PM UTC

1. investigating Sep 09, 2026, 12:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 09, 2026, 12:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 09, 2026, 01:26 PM UTC

   We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 09, 2026, 02:34 PM UTC

   The incident has been resolved and SMS delivery from Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Started Sep 09, 2026, 11:47 AM UTC· resolved Sep 09, 2026, 12:51 PM UTC

1. identified Sep 09, 2026, 11:47 AM UTC

   We have identified an issue with the Voice 'Try It Out' feature in OneConsole, where users may encounter errors when testing voice functionality. Our team is investigating the root cause, and we will provide another update in 1 hour or sooner if new details emerge.

2. monitoring Sep 09, 2026, 12:21 PM UTC

   We have started seeing recovery for the issue affecting the Voice 'Try It Out' feature in the New Twilio Console. We will continue to monitor the system until full recovery is confirmed. We expect to provide another update in 30 minutes or as soon as more information becomes available

3. resolved Sep 09, 2026, 12:51 PM UTC

   The issue affecting the Voice 'Try It Out' feature in the New Twilio Console has been fully recovered. All services are operating normally. This incident is now resolved.

Read the full incident report →

Started Sep 08, 2026, 08:34 PM UTC· resolved Sep 08, 2026, 11:25 PM UTC

1. investigating Sep 08, 2026, 08:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 09:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 08, 2026, 09:19 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 08, 2026, 11:25 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States is operating normally.

Read the full incident report →

Started Sep 08, 2026, 08:29 PM UTC· resolved Sep 09, 2026, 05:42 AM UTC

1. investigating Sep 08, 2026, 08:29 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 08, 2026, 09:29 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 08, 2026, 11:08 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 09, 2026, 12:13 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Sep 09, 2026, 02:13 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Sep 09, 2026, 04:51 AM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Sep 09, 2026, 05:42 AM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Argentina are operating normally.

Read the full incident report →

Started Sep 08, 2026, 07:31 PM UTC· resolved Sep 08, 2026, 09:52 PM UTC

1. investigating Sep 08, 2026, 07:31 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 07:54 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 08, 2026, 08:55 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 08, 2026, 09:52 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya are operating normally.

Read the full incident report →

Started Sep 08, 2026, 05:27 PM UTC· resolved Sep 08, 2026, 05:39 PM UTC

1. monitoring Sep 08, 2026, 05:27 PM UTC

   Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

2. resolved Sep 08, 2026, 05:39 PM UTC

   Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

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Started Sep 08, 2026, 04:16 PM UTC· resolved Sep 09, 2026, 03:29 PM UTC

1. investigating Sep 08, 2026, 04:16 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 05:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 08, 2026, 06:03 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 08, 2026, 08:05 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 08, 2026, 10:06 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Sep 09, 2026, 02:07 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Sep 09, 2026, 10:07 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

8. resolved Sep 09, 2026, 03:29 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy is operating normally.

Read the full incident report →

Started Sep 08, 2026, 03:56 PM UTC· resolved Sep 08, 2026, 06:23 PM UTC

1. investigating Sep 08, 2026, 03:56 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 04:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 08, 2026, 05:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 08, 2026, 05:15 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 08, 2026, 06:23 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.

Read the full incident report →

Started Sep 08, 2026, 10:08 AM UTC· resolved Sep 08, 2026, 02:12 PM UTC

1. identified Sep 08, 2026, 10:08 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 11:09 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 08, 2026, 12:36 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 08, 2026, 02:12 PM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

Read the full incident report →

Started Sep 08, 2026, 08:40 AM UTC· resolved Sep 08, 2026, 08:08 PM UTC

1. investigating Sep 08, 2026, 08:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 09:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 08, 2026, 10:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 08, 2026, 12:49 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 08, 2026, 03:22 PM UTC

   Twilio customers may be experiencing SMS delivery delays and Failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Sep 08, 2026, 04:22 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Sep 08, 2026, 05:06 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Sep 08, 2026, 08:08 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.

Read the full incident report →

Started Sep 08, 2026, 07:36 AM UTC· resolved Sep 08, 2026, 08:18 AM UTC

1. investigating Sep 08, 2026, 07:36 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 08:17 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 08, 2026, 08:17 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 08, 2026, 08:18 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

Read the full incident report →

Started Sep 08, 2026, 12:54 AM UTC· resolved Sep 08, 2026, 07:24 AM UTC

1. investigating Sep 08, 2026, 12:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 08, 2026, 01:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 08, 2026, 01:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 08, 2026, 01:56 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Sep 08, 2026, 03:57 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Sep 08, 2026, 05:17 AM UTC

   We have observed a recovery in SMS delivery delays from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Sep 08, 2026, 07:24 AM UTC

   The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

Read the full incident report →

Started Sep 07, 2026, 10:19 PM UTC· resolved Sep 08, 2026, 08:34 PM UTC

1. investigating Sep 07, 2026, 10:19 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 07, 2026, 11:20 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 07, 2026, 11:54 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 08, 2026, 01:20 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 08, 2026, 05:09 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

6. identified Sep 08, 2026, 07:52 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hour or as soon as more information becomes available.

7. identified Sep 08, 2026, 12:02 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Sep 08, 2026, 05:39 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Sep 08, 2026, 07:39 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. resolved Sep 08, 2026, 08:34 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally.

Read the full incident report →

Started Sep 07, 2026, 08:53 AM UTC· resolved Sep 07, 2026, 07:37 PM UTC

1. investigating Sep 07, 2026, 08:53 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 07, 2026, 09:53 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 07, 2026, 11:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Sep 07, 2026, 01:48 PM UTC

   We have observed a recovery in SMS Delivery Delays and Failures from Twilio Numbers to Robi Network in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 07, 2026, 04:02 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 07, 2026, 07:37 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh is operating normally.

Read the full incident report →

Started Sep 07, 2026, 07:34 AM UTC· resolved Sep 07, 2026, 10:09 AM UTC

1. investigating Sep 07, 2026, 07:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telefonica network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 07, 2026, 08:03 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Sep 07, 2026, 10:09 AM UTC

   This Incident has been resolved as we observed recovery and stablity in SMS Delivery Delays and Failures from Twilio to Telefonica Network in Spain.

Read the full incident report →

Started Sep 07, 2026, 06:35 AM UTC· resolved Sep 07, 2026, 01:18 PM UTC

1. investigating Sep 07, 2026, 06:35 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 07, 2026, 07:36 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 07, 2026, 09:36 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Sep 07, 2026, 09:37 AM UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 07, 2026, 11:43 AM UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Sep 07, 2026, 01:18 PM UTC

   This Incident has been resolved as observed metrics recovered and stable for SMS delivery from Twilio to MTN network subscribers in Congo

Read the full incident report →

Started Sep 07, 2026, 05:55 AM UTC· resolved Sep 07, 2026, 11:07 PM UTC

1. investigating Sep 07, 2026, 05:55 AM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 07, 2026, 07:00 AM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 07, 2026, 09:01 AM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Sep 07, 2026, 01:03 PM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Sep 07, 2026, 02:03 PM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identified Sep 07, 2026, 04:06 PM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. identified Sep 07, 2026, 08:06 PM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Sep 07, 2026, 09:01 PM UTC

   We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved Sep 07, 2026, 11:07 PM UTC

   The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Started Sep 05, 2026, 10:33 PM UTC· resolved Sep 06, 2026, 08:05 PM UTC

1. investigating Sep 05, 2026, 10:33 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 05, 2026, 11:33 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 06, 2026, 01:39 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 06, 2026, 05:44 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigating Sep 06, 2026, 01:45 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

6. identified Sep 06, 2026, 01:56 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

7. monitoring Sep 06, 2026, 02:02 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Sep 06, 2026, 04:03 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved Sep 06, 2026, 08:05 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania are operating normally.

Read the full incident report →

Started Sep 05, 2026, 06:57 PM UTC· resolved Sep 05, 2026, 08:46 PM UTC

1. investigating Sep 05, 2026, 06:57 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 05, 2026, 07:09 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 05, 2026, 07:12 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 05, 2026, 07:16 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 05, 2026, 08:46 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in India is operating normally.

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Started Sep 05, 2026, 09:46 AM UTC· resolved Sep 05, 2026, 02:27 PM UTC

1. investigating Sep 05, 2026, 09:46 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 05, 2026, 10:48 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 05, 2026, 12:44 PM UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 05, 2026, 02:27 PM UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.

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Started Sep 04, 2026, 08:55 PM UTC· resolved Sep 05, 2026, 10:04 PM UTC

1. investigating Sep 04, 2026, 08:55 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 04, 2026, 09:55 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 04, 2026, 11:18 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Netherlands, Switzerland, and Iceland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 04, 2026, 11:56 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 05, 2026, 01:18 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Sep 05, 2026, 02:18 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified Sep 05, 2026, 04:18 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. identified Sep 05, 2026, 08:24 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

9. monitoring Sep 05, 2026, 03:28 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. monitoring Sep 05, 2026, 05:34 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

11. monitoring Sep 05, 2026, 09:40 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

12. resolved Sep 05, 2026, 10:04 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland are operating normally.

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Started Sep 04, 2026, 09:57 AM UTC· resolved Sep 04, 2026, 02:55 PM UTC

1. investigating Sep 04, 2026, 09:57 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MobiFone network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 04, 2026, 11:01 AM UTC

   We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 04, 2026, 01:01 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Viet Nam and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. resolved Sep 04, 2026, 02:55 PM UTC

   The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.

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Started Sep 04, 2026, 09:43 AM UTC· resolved Oct 23, 2026, 08:36 AM UTC

1. investigating Sep 04, 2026, 09:43 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 04, 2026, 11:02 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 04, 2026, 01:19 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. investigating Sep 04, 2026, 06:04 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Sep 05, 2026, 02:20 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. investigating Sep 05, 2026, 06:23 PM UTC

   Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. investigating Sep 06, 2026, 06:24 PM UTC

   Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. investigating Sep 07, 2026, 07:09 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. investigating Sep 11, 2026, 02:05 AM UTC

   Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. investigating Sep 11, 2026, 03:08 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

11. investigating Sep 11, 2026, 05:09 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

12. investigating Sep 11, 2026, 09:12 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

13. investigating Sep 11, 2026, 06:08 PM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

14. investigating Sep 11, 2026, 11:44 PM UTC

    We are continuing to investigate this issue.

15. investigating Sep 11, 2026, 11:44 PM UTC

    We are continuing to investigate this issue.

16. investigating Sep 11, 2026, 11:45 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

17. investigating Sep 11, 2026, 11:45 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

18. investigating Sep 12, 2026, 10:11 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

19. investigating Sep 13, 2026, 10:14 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

20. investigating Sep 14, 2026, 10:15 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

21. investigating Sep 15, 2026, 10:15 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

22. investigating Sep 16, 2026, 10:18 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

23. investigating Sep 17, 2026, 10:22 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

24. investigating Sep 18, 2026, 11:00 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

25. investigating Sep 19, 2026, 11:01 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

26. investigating Sep 20, 2026, 11:57 AM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

27. investigating Sep 21, 2026, 11:59 AM UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

28. investigating Sep 22, 2026, 12:01 PM UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

29. investigating Sep 23, 2026, 03:03 PM UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

30. investigating Sep 24, 2026, 03:07 PM UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

31. investigating Sep 25, 2026, 03:21 PM UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

32. investigating Sep 26, 2026, 03:42 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

33. investigating Sep 27, 2026, 03:45 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

34. investigating Sep 28, 2026, 03:47 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

35. investigating Sep 29, 2026, 08:08 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

36. investigating Sep 30, 2026, 09:33 PM UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

37. investigating Oct 01, 2026, 11:00 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

38. investigating Oct 02, 2026, 11:44 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

39. investigating Oct 03, 2026, 11:46 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

40. investigating Oct 04, 2026, 11:47 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

41. investigating Oct 06, 2026, 02:28 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

42. investigating Oct 07, 2026, 03:28 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

43. investigating Oct 08, 2026, 03:57 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

44. investigating Oct 09, 2026, 04:17 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

45. investigating Oct 10, 2026, 04:20 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

46. investigating Oct 11, 2026, 04:33 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

47. investigating Oct 12, 2026, 05:48 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

48. investigating Oct 13, 2026, 05:40 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

49. investigating Oct 14, 2026, 06:13 AM UTC

    Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.

50. investigating Oct 14, 2026, 07:19 AM UTC

    Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.

51. resolved Oct 23, 2026, 08:36 AM UTC

    This incident has been resolved. MMS delivery from Australian network subscribers to Twilio Australia Phone Numbers is operating as expected within documented specifications. Media attachments under 1MB continue to deliver normally. Attachments exceeding 1MB remain subject to carrier constraints and best-effort delivery. We recommend keeping all media payloads under 1MB to ensure consistent delivery.

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Started Sep 04, 2026, 06:40 AM UTC· resolved Sep 04, 2026, 04:03 PM UTC

1. investigating Sep 04, 2026, 06:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 04, 2026, 09:23 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 04, 2026, 11:28 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 04, 2026, 12:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 04, 2026, 02:01 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 04, 2026, 04:03 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil is operating normally.

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Started Sep 04, 2026, 03:35 AM UTC· resolved Sep 05, 2026, 08:58 PM UTC

1. investigating Sep 04, 2026, 03:35 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 04, 2026, 04:35 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 04, 2026, 04:44 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Sep 04, 2026, 06:10 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 04, 2026, 06:36 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Components: SMS, Middle East & Africa

6. investigating Sep 04, 2026, 10:37 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. investigating Sep 04, 2026, 06:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. monitoring Sep 05, 2026, 12:16 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Sep 05, 2026, 02:16 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. monitoring Sep 05, 2026, 06:16 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

11. identified Sep 05, 2026, 06:26 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

12. identified Sep 05, 2026, 07:30 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

13. identified Sep 05, 2026, 09:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

14. identified Sep 05, 2026, 01:56 PM UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

15. monitoring Sep 05, 2026, 02:42 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

16. monitoring Sep 05, 2026, 04:43 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

17. resolved Sep 05, 2026, 08:58 PM UTC

    The incident has been resolved, SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia is operating normally.

Read the full incident report →