Twilio incident
User Authentication Identity Gateway API Failure Increase for Pacificeast in United States
Resolved after 4 hours 40 minutes, affecting Lookup Identity Match and Legacy Identity MatchAndAttributes, on September 5, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.
Affected components
Update timeline
- investigating Sep 05, 2026, 09:46 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 05, 2026, 10:48 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 05, 2026, 12:44 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 05, 2026, 02:27 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.
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