Twilio incident
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany
Resolved after 4 hours 3 minutes, affecting Voice, Europe, on September 8, 2026.
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.
Affected components
Update timeline
- identified Sep 08, 2026, 10:08 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 08, 2026, 11:09 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 08, 2026, 12:36 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 08, 2026, 02:12 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.
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