Twilio incident
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
Resolved after 11 hours 20 minutes, affecting Verify Silent Network Auth, on September 2, 2026.
The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Sep 02, 2026, 08:49 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 02, 2026, 09:50 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 02, 2026, 10:50 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 02, 2026, 12:56 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 02, 2026, 02:00 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 02, 2026, 04:06 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 02, 2026, 08:09 PM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
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