Twilio incident
Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand
Resolved after 7 hours 53 minutes, affecting Voice, North America and Voice, Latin America and 1 more, on September 1, 2026.
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.
Affected components
Update timeline
- investigating Sep 01, 2026, 07:48 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 01, 2026, 07:49 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 01, 2026, 08:58 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 09:29 AM UTC
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 11:34 AM UTC
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 01, 2026, 03:42 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.
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