The Bar Method Outage History

Started Oct 21, 2026, 05:12 PM UTC· resolved Oct 22, 2026, 04:25 PM UTC

1. investigating Oct 21, 2026, 05:12 PM UTC

   The BDA site is currently unavailable. Our team is engaged with the vendor and actively working to restore access. We apologize for the disruption and will share additional updates as soon as we have more information.

2. resolved Oct 22, 2026, 04:25 PM UTC

   The issue impacting the Studio Store website has been resolved, and users should now be able to access the site as expected. If you continue to experience any issues accessing the Studio Store, please submit a support ticket for further assistance.

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Started Oct 15, 2026, 05:29 PM UTC· resolved Oct 16, 2026, 01:30 PM UTC

1. investigating Oct 15, 2026, 05:29 PM UTC

   We are currently investigating an issue impacting the Xplor Growth platform that may cause delays or unexpected behavior with Segments, Automations, and Live Stream Manager. Our team is actively engaged and treating this as our highest-priority in resolving. We will continue to provide updates as more information becomes available.

2. resolved Oct 16, 2026, 01:30 PM UTC

   The issue impacting the Xplor Growth platform has been resolved. Functionality affecting Segments, Automations, and Live Stream Manager SMS delivery has been restored. Any automations that were delayed during the incident window are now expected to process normally. No further action is required at this time. We appreciate your patience while we worked to resolve this issue.

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Started Sep 29, 2026, 01:49 PM UTC· resolved Sep 29, 2026, 09:16 PM UTC

1. investigating Sep 29, 2026, 01:49 PM UTC

   We are investigating reports that client renewal payments did not process overnight at multiple The Bar Method studios. Clients with affected renewal payments may be unable to book classes. We have contacted Mariana Tek, and their team is investigating. We will provide another update as more information becomes available.

2. investigating Sep 29, 2026, 01:55 PM UTC

   Update: For clients who are currently unable to book, studios can hold their spot in class by adding the client’s profile name and email as a class note. Once the affected transactions have been processed, studios can proceed with booking the client into the class.

3. monitoring Sep 29, 2026, 04:30 PM UTC

   The Marinatek engineering team has deployed a fix and membership renewals will begin processing shortly. We are continuing to monitor the issue and will confirm once all affected renewals have been successfully processed.

4. resolved Sep 29, 2026, 09:16 PM UTC

   The Marinatek engineering team has confirmed that all membership renewals have now finished processing. Our team will continue to monitor throughout the day to ensure system stability. If you continue to experience issues, please submit a support ticket for further assistance.

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Started Sep 04, 2026, 06:51 PM UTC· resolved Sep 04, 2026, 11:58 PM UTC

1. investigating Sep 04, 2026, 06:51 PM UTC

   We are investigating an issue where members with an existing Mariana Tek account are redirected to the Bar Online page after completing Step 1 of the TBM Flash Sale. Workaround: Members with an existing Mariana Tek account should purchase the applicable package through their studio’s Buy page. We are actively investigating and will provide updates as more information becomes available. (

2. resolved Sep 04, 2026, 11:58 PM UTC

   The issue affecting The Bar Method Flash Sale has been resolved. Members can now complete Flash Sale purchases without being redirected to the Bar Online page after Step 1. If you continue to experience issues, please submit a support ticket.

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Started Aug 31, 2026, 05:46 PM UTC· resolved Sep 02, 2026, 04:37 PM UTC

1. investigating Aug 31, 2026, 05:46 PM UTC

   Microsoft is currently investigating a service degradation affecting Microsoft Exchange Online. Impact: Users may experience intermittent issues with Microsoft 365 email services, including: - Delays when sending or receiving email messages. - Failed email delivery or messages not sending as expected. - Intermittent errors when accessing Exchange Online. - Delays affecting mailbox and email delivery functions. Our teams are monitoring the issue with Microsoft and will provide additional updates as more information becomes available.

2. monitoring Sep 01, 2026, 06:01 PM UTC

   Microsoft has reported continued recovery across impacted Exchange Online services, with core email functionality remaining healthy. Our teams are continuing to monitor the recovery alongside Microsoft while they validate that all remaining impact has been fully addressed. Additional updates will be provided when validation is complete.

3. resolved Sep 02, 2026, 04:37 PM UTC

   The Exchange Online service degradation has been resolved. M365 services have returned to normal operation. If you continue to experience issues, please submit a support ticket.

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Started Jul 23, 2026, 03:40 PM UTC· resolved Jul 24, 2026, 01:00 PM UTC

1. investigating Jul 23, 2026, 03:40 PM UTC

   We are investigating an issue impacting barmethod.com and Bar Online. Users may experience delayed loading before receiving an error when attempting to access either platform. We will provide another update as more information becomes available.

2. identified Jul 23, 2026, 08:11 PM UTC

   We are actively working with our service provider to restore access to barmethod.com and Bar Online. Both services remain unavailable at this time. We will provide another update as more information becomes available.

3. resolved Jul 24, 2026, 01:00 PM UTC

   Access to barmethod.com and Bar Online has been restored. Both services are now available and operating as expected. Thank you for your patience while we worked with our service provider to resolve this issue.

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Started Jul 03, 2026, 03:16 PM UTC· resolved Jul 03, 2026, 06:32 PM UTC

1. investigating Jul 03, 2026, 03:16 PM UTC

   We are currently investigating degraded performance affecting Mariana Tek admin pages and apps. Users may experience slow loading, delays when navigating pages, issues completing actions, and possible impact when booking classes or making purchases. Our team is actively reviewing the issue and will provide updates as more information becomes available. Thank you for your patience.

2. monitoring Jul 03, 2026, 05:45 PM UTC

   We have identified the cause of the degraded performance affecting Mariana Tek admin pages and apps, and a fix has been applied. Admin pages and apps are loading more reliably and booking classes and making purchases are functioning as expected at this time. We are continuing to monitor performance to confirm full stability. Thank you for your patience.

3. resolved Jul 03, 2026, 06:32 PM UTC

   The degraded performance affecting Mariana Tek admin pages and apps has been resolved. Admin pages and apps are loading as expected and booking classes and making purchases are functioning normally. Thank you for your patience.

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Started Jun 08, 2026, 03:50 PM UTC· resolved Jun 08, 2026, 06:26 PM UTC

1. investigating Jun 08, 2026, 03:50 PM UTC

   We are investigating a data refresh delay within the Dashboard, KPI reporting is currently reflecting data through 6/6/2026. Users may also experience issues with visuals not rendering properly. We will provide another update as more information becomes available.

2. resolved Jun 08, 2026, 06:26 PM UTC

   The issue impacting KPI reporting has been resolved, and KPI data has now refreshed. Visuals are now rendering as expected within the dashboard. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started Jun 03, 2026, 07:48 PM UTC· resolved Jun 04, 2026, 02:18 PM UTC

1. investigating Jun 03, 2026, 07:48 PM UTC

   We are currently investigating an issue where some users may experience visuals not rendering as expected when viewing embedded KPI reporting in the Dashboard. We will provide another update as more information becomes available.

2. resolved Jun 04, 2026, 02:18 PM UTC

   The dashboard is now behaving as expected, and users should be able to view embedded KPI reporting within dashboards. The issue was related to recovery efforts from last week’s Microsoft outage, which temporarily impacted dashboard reporting availability. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 29, 2026, 01:06 PM UTC· resolved Jun 02, 2026, 07:49 PM UTC

1. investigating May 29, 2026, 01:06 PM UTC

   Microsoft is experiencing degraded service, which is impacting embedded reporting in The Bar Method dashboards. Note: This issue is impacting our ability to refresh yesterday’s data. You may also experience issues with KPI visuals loading in the dashboard. We will provide another update as more information becomes available.

2. investigating May 29, 2026, 02:12 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 02, 2026, 07:49 PM UTC

   Microsoft has resolved the degraded service issue that impacted embedded reporting in The Bar Method dashboards. Data refreshes should now be available. KPI visuals should also be loading as expected. If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 18, 2026, 03:40 PM UTC· resolved May 19, 2026, 06:22 PM UTC

1. investigating May 18, 2026, 03:40 PM UTC

   Microsoft is currently experiencing transient issues with the Power BI Service. This may impact access to reports and overall service availability. Microsoft is actively investigating the issue. You can monitor the latest updates through Microsoft’s Fabric Support page here: https://support.fabric.microsoft.com/support/ We will provide another update as more information becomes available.

2. investigating May 19, 2026, 06:21 PM UTC

   Microsoft has resolved the earlier Power BI Service issue. Service availability has returned to normal, and reports should now be accessible without disruption. You can continue to monitor service status here: https://support.fabric.microsoft.com/support/ If you continue to experience any lingering issues, please reach out through our standard support channels.

3. resolved May 19, 2026, 06:22 PM UTC

   Microsoft has resolved the earlier Power BI Service issue. Service availability has returned to normal, and reports should now be accessible without disruption. You can continue to monitor service status here: https://support.fabric.microsoft.com/support/ If you continue to experience any lingering issues, please reach out through our standard support channels.

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Started May 18, 2026, 02:33 PM UTC· resolved May 19, 2026, 08:35 PM UTC

1. investigating May 18, 2026, 02:33 PM UTC

   We are currently investigating reports of some customers receiving secure connection or SSL-related errors when attempting to access Xplor Growth through web browsers. At this time, the mobile app does not appear to be broadly impacted. Customers experiencing this issue may contact Xplor Support for troubleshooting assistance, including guidance on local firewall and antivirus allowlisting. We will continue to provide updates as additional information becomes available.

2. investigating May 18, 2026, 02:36 PM UTC

   We are continuing to investigate this issue.

3. resolved May 19, 2026, 08:35 PM UTC

   The issue causing some customers to receive secure connection or SSL-related errors when accessing Xplor Growth through web browsers has been resolved. Customers should now be able to access Xplor Growth as expected. If you continue to experience any issues, please contact Xplor Support for assistance.

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Started May 05, 2026, 03:19 PM UTC· resolved May 05, 2026, 06:36 PM UTC

1. investigating May 05, 2026, 03:19 PM UTC

   We are investigating an issue affecting access to Bar Online. Users may be unable to log in and may see an error message stating that their membership is not recognized or that their account needs to be updated. Completing the account update does not appear to resolve the issue, and users may continue to be prompted to update their account. We are actively investigating and will share updates as more information becomes available.

2. resolved May 05, 2026, 06:36 PM UTC

   Access to Bar Online has been restored. Users should now be able to log in without seeing errors about their membership not being recognized or prompts to update their account. If you need any additional support, please reach out through your normal support channels.

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Started Apr 20, 2026, 09:13 PM UTC· resolved Apr 20, 2026, 11:02 PM UTC

1. investigating Apr 20, 2026, 09:13 PM UTC

   We are currently experiencing an issue with the BDA Vendor Portal that is impacting the ability to complete purchases. Users may encounter errors or be unable to proceed during the checkout process. Our team is actively working with the vendor to identify the root cause and implement a fix as quickly as possible.

2. resolved Apr 20, 2026, 11:02 PM UTC

   The issue regarding our Vendor BDA vendor portal has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels

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Started Apr 03, 2026, 03:45 PM UTC· resolved Apr 09, 2026, 03:50 PM UTC

1. investigating Apr 03, 2026, 03:45 PM UTC

   We are currently investigating an issue impacting the delivery of member feedback surveys. At this time, surveys are not being sent to members as expected. Our teams are actively working with our partners to identify and resolve the issue as quickly as possible.

2. investigating Apr 06, 2026, 05:07 PM UTC

   The issue impacting the delivery of member feedback surveys has been resolved. Surveys are now being sent as expected. Thank you for your patience and understanding.

3. resolved Apr 09, 2026, 03:50 PM UTC

   The issue impacting the delivery of member feedback surveys has been resolved. Surveys are now being sent as expected. Thank you for your patience and understanding.

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Started Mar 26, 2026, 02:49 PM UTC· resolved Mar 26, 2026, 07:09 PM UTC

1. investigating Mar 26, 2026, 02:49 PM UTC

   We are currently investigating a data delay in the TBM KPI report. We will update once we know more.

2. resolved Mar 26, 2026, 07:09 PM UTC

   This issue has been resolved.

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Started Mar 24, 2026, 07:31 PM UTC· resolved Apr 06, 2026, 03:46 PM UTC

1. investigating Mar 24, 2026, 07:31 PM UTC

   Xplor Growth is investigating the cause of an issue where some studios may see additional automation folders at the bottom of the Automation Groups list. Their engineering team is actively working on this issue. At this time, please do not delete these folders, as they may be needed for troubleshooting and resolution.

2. resolved Apr 06, 2026, 03:46 PM UTC

   An issue that caused some studios to display additional automation folders within Automation Groups has been resolved. Thank you for your patience and understanding.

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Started Mar 16, 2026, 06:14 PM UTC· resolved Mar 17, 2026, 12:43 AM UTC

1. investigating Mar 16, 2026, 06:14 PM UTC

   We are currently investigating reported issues where there is intermittent access or significant latency on the support.barmethod.com page.

2. resolved Mar 17, 2026, 12:43 AM UTC

   This issue has been resolved.

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Started Feb 19, 2026, 10:05 PM UTC· resolved Feb 20, 2026, 03:03 PM UTC

1. investigating Feb 19, 2026, 10:05 PM UTC

   We are currently investigating a reported issue where users are unable to access to VHS, preventing the adding, editing, or removing of videos. We will provide an update once we know more.

2. resolved Feb 20, 2026, 03:03 PM UTC

   This issue has been resolved.

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Started Jan 30, 2026, 05:01 PM UTC· resolved Feb 04, 2026, 02:12 PM UTC

1. investigating Jan 30, 2026, 05:01 PM UTC

   We’re investigating reports that Bar Online users who purchased the 30 days for $9.99 offer are being charged $29.95 earlier than expected (approximately 2 weeks into the 30-day period). Our team is working to identify the cause and prevent users from being charged before the full 30-day period has completed.

2. monitoring Jan 30, 2026, 09:31 PM UTC

   We released a fix and are actively monitoring this issue to ensure a full resolution.

3. resolved Feb 04, 2026, 02:12 PM UTC

   This issue has been resolved.

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Started Jan 22, 2026, 09:24 PM UTC· resolved Jan 23, 2026, 02:03 PM UTC

1. investigating Jan 22, 2026, 09:24 PM UTC

   Microsoft is currently experiencing degraded service functionality or inability to access multiple Microsoft 365 Services, including Outlook and various other Microsoft services. They are currently investigating this issue.

2. resolved Jan 23, 2026, 02:03 PM UTC

   This issue has been resolved.

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Started Nov 21, 2025, 06:08 PM UTC· resolved Nov 21, 2025, 07:38 PM UTC

1. investigating Nov 21, 2025, 06:08 PM UTC

   We are currently investigating issues with the main barmethod.com site failing to load.

2. investigating Nov 21, 2025, 06:08 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 21, 2025, 07:38 PM UTC

   This issue has been resolved.

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Started Nov 18, 2025, 03:12 PM UTC· resolved Nov 18, 2025, 05:02 PM UTC

1. identified Nov 18, 2025, 03:12 PM UTC

   We’re currently seeing reports of email previews failing to load and in some cases sync, as well as an error message appearing such as “We’re having trouble showing your email. Please try again later.” Our team has an active investigation underway.

2. monitoring Nov 18, 2025, 03:32 PM UTC

   A fix has been implemented. Email previews are loading at this time. We are continuing to monitor the situation to ensure everything has recovered from the Cloudfare outage.

3. resolved Nov 18, 2025, 05:02 PM UTC

   This incident has been resolved.

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Started Nov 14, 2025, 09:15 PM UTC· resolved Apr 03, 2026, 08:19 PM UTC

1. investigating Nov 14, 2025, 09:15 PM UTC

   We know the ability to access studio music quickly and reliably is essential to your daily operations. Over the past week, some studios experienced issues in CloudBeats that affected both login and visibility of folders. We have identified a solution and workarounds should any studios notice this over the weekend. Please see the Resource Center for details: 📣Important Update: CloudBeats Music Access Fix and Weekend Workarounds - The Bar Method Link: https://resourcecenter.sebrands.com/tbm/blog/2025/11/important-update-cloudbeats-music-access-fix-and-weekend-workarounds

2. investigating Nov 14, 2025, 09:24 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 03, 2026, 08:19 PM UTC

   We are resolving this Cloud Beats access issue and will keep the workaround details available in the Resource Center for your reference. We recognize the impact this has had on daily operations across our franchise network and club teams, and we appreciate your patience. We are continuing to work toward a long-term solution and will share more information as it becomes available.

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Started Oct 29, 2025, 08:25 PM UTC· resolved Oct 30, 2025, 03:41 PM UTC

1. identified Oct 29, 2025, 08:25 PM UTC

   What’s Happening: Microsoft has reported a service degradation affecting Microsoft 365 services and portals, which may cause issues accessing Microsoft apps and related portals. Impact: Users may have trouble signing in to Microsoft 365 apps or connected portals. Outlook Webmail may be slow or intermittently unavailable. What You Need to Do: No action is required. Access will automatically restore once Microsoft resolves the issue.

2. resolved Oct 30, 2025, 03:41 PM UTC

   Microsoft has confirmed that the earlier service degradation affecting Microsoft 365 services and portals has been resolved. All Microsoft 365 applications, including Outlook Webmail are now fully operational.

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