Resolved after 139 days 23 hours, affecting CloudBeats, on November 14, 2025.
We are resolving this Cloud Beats access issue and will keep the workaround details available in the Resource Center for your reference. We recognize the impact this has had on daily operations across our franchise network and club teams, and we appreciate your patience. We are continuing to work toward a long-term solution and will share more information as it becomes available.
Affected components
Update timeline
- investigating Nov 14, 2025, 09:15 PM UTC
We know the ability to access studio music quickly and reliably is essential to your daily operations. Over the past week, some studios experienced issues in CloudBeats that affected both login and visibility of folders. We have identified a solution and workarounds should any studios notice this over the weekend. Please see the Resource Center for details: 📣Important Update: CloudBeats Music Access Fix and Weekend Workarounds - The Bar Method Link: https://resourcecenter.sebrands.com/tbm/blog/2025/11/important-update-cloudbeats-music-access-fix-and-weekend-workarounds
- investigating Nov 14, 2025, 09:24 PM UTC
We are continuing to investigate this issue.
- resolved Apr 03, 2026, 08:19 PM UTC
We are resolving this Cloud Beats access issue and will keep the workaround details available in the Resource Center for your reference. We recognize the impact this has had on daily operations across our franchise network and club teams, and we appreciate your patience. We are continuing to work toward a long-term solution and will share more information as it becomes available.
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