Resolved after 4 days 21 hours, affecting Pre-Recorded Videos, on January 30, 2026.
We released a fix and are actively monitoring this issue to ensure a full resolution.
Affected components
Pre-Recorded Videos
Update timeline
- investigating Jan 30, 2026, 05:01 PM UTC
We’re investigating reports that Bar Online users who purchased the 30 days for $9.99 offer are being charged $29.95 earlier than expected (approximately 2 weeks into the 30-day period). Our team is working to identify the cause and prevent users from being charged before the full 30-day period has completed.
- monitoring Jan 30, 2026, 09:31 PM UTC
We released a fix and are actively monitoring this issue to ensure a full resolution.
- resolved Feb 04, 2026, 02:12 PM UTC
This issue has been resolved.
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