Resolved after 1 hour 50 minutes, affecting Xplor Brandbot, on November 18, 2025.
A fix has been implemented. Email previews are loading at this time. We are continuing to monitor the situation to ensure everything has recovered from the Cloudfare outage.
Affected components
Update timeline
- identified Nov 18, 2025, 03:12 PM UTC
We’re currently seeing reports of email previews failing to load and in some cases sync, as well as an error message appearing such as “We’re having trouble showing your email. Please try again later.” Our team has an active investigation underway.
- monitoring Nov 18, 2025, 03:32 PM UTC
A fix has been implemented. Email previews are loading at this time. We are continuing to monitor the situation to ensure everything has recovered from the Cloudfare outage.
- resolved Nov 18, 2025, 05:02 PM UTC
This incident has been resolved.
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