The Bar Method incident
Antivirus Firewall Disrupting Access to Xplor Growth
Resolved after 1 day 6 hours, affecting Xplor Brandbot, on May 18, 2026.
The issue causing some customers to receive secure connection or SSL-related errors when accessing Xplor Growth through web browsers has been resolved. Customers should now be able to access Xplor Growth as expected. If you continue to experience any issues, please contact Xplor Support for assistance.
Affected components
Update timeline
- investigating May 18, 2026, 02:33 PM UTC
We are currently investigating reports of some customers receiving secure connection or SSL-related errors when attempting to access Xplor Growth through web browsers. At this time, the mobile app does not appear to be broadly impacted. Customers experiencing this issue may contact Xplor Support for troubleshooting assistance, including guidance on local firewall and antivirus allowlisting. We will continue to provide updates as additional information becomes available.
- investigating May 18, 2026, 02:36 PM UTC
We are continuing to investigate this issue.
- resolved May 19, 2026, 08:35 PM UTC
The issue causing some customers to receive secure connection or SSL-related errors when accessing Xplor Growth through web browsers has been resolved. Customers should now be able to access Xplor Growth as expected. If you continue to experience any issues, please contact Xplor Support for assistance.
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