Sync Outage History

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Pingoru has recorded 49 incidents for Sync: 10 in the last 12 months and 1 in the last 90 days.

Source: sync.statuspage.io

49incidents recorded
10last 12 months
1last 90 days
7 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Sync in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026413 of 744 (2%)
June 202600 of 720 (0%)
July 202610 of 744 (0%)
August 202600 of 744 (0%)
September 202618 of 720 (1%)
October 202600 of 744 (0%)
November 202600 of 19 (0%)

Incidents, newest first

Major September 9, 2026 Elevated Upload and Download Errors 7h 33m Windows Desktop, Links, Control Panel, Android Mobile Client and 5 more

Started Sep 09, 2026, 03:43 AM UTC· resolved Sep 09, 2026, 11:17 AM UTC

  1. investigating Sep 09, 2026, 03:43 AM UTC

    We're experiencing an elevated level of upload and download errors and are currently looking into the issue.

  2. investigating Sep 09, 2026, 05:31 AM UTC

    We are continuing to investigate the issue.

  3. identified Sep 09, 2026, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 09, 2026, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 09, 2026, 11:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2026 Elevated API Errors 12h 9m Windows Desktop, Links, Control Panel, Android Mobile Client and 5 more

Started Jul 03, 2026, 04:15 AM UTC· resolved Jul 03, 2026, 04:25 PM UTC

  1. investigating Jul 03, 2026, 04:15 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

  2. monitoring Jul 03, 2026, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026 Login and upload issues affecting a subset of Sync users 8m Control Panel

Started May 27, 2026, 05:03 PM UTC· resolved May 27, 2026, 05:11 PM UTC

  1. investigating May 27, 2026, 05:03 PM UTC

    We are currently investigating an issue affecting login and uploads in the Sync web panel.

  2. identified May 27, 2026, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 27, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026 Elevated Errors when previewing an Excel Document 2h 44m Control Panel

Started May 25, 2026, 02:32 PM UTC· resolved May 25, 2026, 05:17 PM UTC

  1. investigating May 25, 2026, 02:32 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified May 25, 2026, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 25, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 25, 2026, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Emergency Upstream Maintenance 3h 56m Windows Desktop, Links, Control Panel, Android Mobile Client and 5 more

Started May 05, 2026, 05:14 PM UTC· resolved May 05, 2026, 09:10 PM UTC

  1. monitoring May 05, 2026, 05:14 PM UTC

    One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

  2. resolved May 05, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2026 Errors when previewing MS Documents in the Control Panel 6h 33m Control Panel

Started May 01, 2026, 06:51 PM UTC· resolved May 02, 2026, 01:24 AM UTC

  1. identified May 01, 2026, 06:51 PM UTC

    We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

  2. monitoring May 01, 2026, 09:59 PM UTC

    A temporary fix has been implemented. We are currently monitoring the issue.

  3. resolved May 02, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 6, 2026 Login issues affecting mobile apps 2h 6m Android Mobile Client, iOS Mobile Client

Started Mar 06, 2026, 12:56 PM UTC· resolved Mar 06, 2026, 03:02 PM UTC

  1. investigating Mar 06, 2026, 12:56 PM UTC

    We are currently investigating a login issue affecting the iOS and Android mobile apps

  2. resolved Mar 06, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 21, 2025 Login issues affecting the Sync mobile apps 1d 11h Windows Desktop, Android Mobile Client, Mac Desktop, iOS Mobile Client

Started Dec 21, 2025, 07:56 PM UTC· resolved Dec 23, 2025, 07:21 AM UTC

  1. investigating Dec 21, 2025, 07:56 PM UTC

    We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

  2. investigating Dec 21, 2025, 07:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 22, 2025, 03:23 AM UTC

    We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

  4. investigating Dec 22, 2025, 02:59 PM UTC

    We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

  5. investigating Dec 22, 2025, 03:37 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 23, 2025, 07:21 AM UTC

    A new release is now available for the mobile apps that have resolved the issue.

Read the full incident report →

Notice December 2, 2025 THIS IS A DRILL 2m Control Panel

Started Dec 02, 2025, 03:04 PM UTC· resolved Dec 02, 2025, 03:06 PM UTC

  1. investigating Dec 02, 2025, 03:04 PM UTC

    THIS IS A DRILL: We are investigating the issue.

  2. identified Dec 02, 2025, 03:04 PM UTC

    THIS IS A DRILL: We have identified the issue.

  3. identified Dec 02, 2025, 03:05 PM UTC

    THIS IS A DRILL: We are monitoring the issue.

  4. monitoring Dec 02, 2025, 03:06 PM UTC

    THIS IS A DRILL: We are monitoring the issue.

  5. resolved Dec 02, 2025, 03:06 PM UTC

    THIS IS A DRILL: This issue is resolved.

Read the full incident report →

Major November 18, 2025 Elevated Errors Accessing the Control Panel and Web Site 2h 46m Public Website (sync.com), Control Panel

Started Nov 18, 2025, 01:32 PM UTC· resolved Nov 18, 2025, 04:18 PM UTC

  1. investigating Nov 18, 2025, 01:32 PM UTC

    We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

  2. identified Nov 18, 2025, 01:44 PM UTC

    We have been informed that our upstream provider has identified the issue and is implementing a fix.

  3. identified Nov 18, 2025, 02:38 PM UTC

    We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

  4. monitoring Nov 18, 2025, 02:48 PM UTC

    A fix has been implemented by our upstream, we are currently monitoring.

  5. resolved Nov 18, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025 Some desktop apps are showing device is suspended 1h 1m Windows Desktop, Mac Desktop

Started Oct 01, 2025, 04:01 PM UTC· resolved Oct 01, 2025, 05:02 PM UTC

  1. investigating Oct 01, 2025, 04:01 PM UTC

    We are currently investigating an issue where the desktop app may show your device is suspended

  2. resolved Oct 01, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2025 Login issues affecting a subset of Sync users –

Started Aug 03, 2025, 05:00 AM UTC· resolved Aug 03, 2025, 05:00 AM UTC

  1. resolved Aug 03, 2025, 05:00 AM UTC

    Some users may be unable to log in to Sync.

Read the full incident report →

Minor July 7, 2025 Some users may experience issues with uploads, downloads, and file transfers –

Started Jul 07, 2025, 07:15 PM UTC· resolved Jul 07, 2025, 07:15 PM UTC

  1. resolved Jul 07, 2025, 07:15 PM UTC

    Issue has been resolved.

Read the full incident report →

Notice June 26, 2025 Scheduled Maintenance 12h 15m Windows Desktop, Links, Control Panel, Android Mobile Client and 5 more

Started Jun 26, 2025, 01:42 PM UTC· resolved Jun 27, 2025, 01:57 AM UTC

  1. investigating Jun 26, 2025, 01:42 PM UTC

    We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

  2. identified Jun 26, 2025, 07:03 PM UTC

    We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

  3. monitoring Jun 26, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

  4. monitoring Jun 26, 2025, 10:28 PM UTC

    Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

  5. resolved Jun 27, 2025, 01:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2025 Elevated API Errors 6h 23m Public Website (sync.com), Control Panel

Started May 28, 2025, 07:41 PM UTC· resolved May 29, 2025, 02:04 AM UTC

  1. investigating May 28, 2025, 07:41 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating May 28, 2025, 07:41 PM UTC

    We are continuing to investigate this issue.

  3. identified May 28, 2025, 08:16 PM UTC

    The issue has been identified, a fix is being implemented.

  4. monitoring May 28, 2025, 08:58 PM UTC

    A fix has been implemented and we are monitoring the situation.

  5. resolved May 29, 2025, 02:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025 Login issues affecting a subset of Sync users 2h 21m Control Panel

Started Mar 12, 2025, 07:59 PM UTC· resolved Mar 12, 2025, 10:21 PM UTC

  1. investigating Mar 12, 2025, 07:59 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Mar 12, 2025, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2025 Elevated Errors 58m

Started Feb 18, 2025, 02:00 AM UTC· resolved Feb 18, 2025, 02:59 AM UTC

  1. investigating Feb 18, 2025, 02:00 AM UTC

    We are experiencing elevated errors

  2. resolved Feb 18, 2025, 02:59 AM UTC

    This incident has been resolved

Read the full incident report →

Minor February 11, 2025 Elevated Errors 4h 59m Windows Desktop, Control Panel, Android Mobile Client, Mac Desktop and 1 more

Started Feb 11, 2025, 05:15 PM UTC· resolved Feb 11, 2025, 10:14 PM UTC

  1. investigating Feb 11, 2025, 05:15 PM UTC

    We are seeing elevated error rates and are currently looking into the issue.

  2. investigating Feb 11, 2025, 05:26 PM UTC

    A change has been implemented and we are currently monitoring its impact.

  3. monitoring Feb 11, 2025, 05:26 PM UTC

    A change has been implemented, and we are currently monitoring its impact.

  4. resolved Feb 11, 2025, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 20, 2024 THIS IS A DRILL 1m

Started Dec 20, 2024, 08:17 PM UTC· resolved Dec 20, 2024, 08:19 PM UTC

  1. investigating Dec 20, 2024, 08:17 PM UTC

    THIS IS A DRILL: We are investigating the issue.

  2. identified Dec 20, 2024, 08:17 PM UTC

    THIS IS A DRILL: We have identified the issue.

  3. monitoring Dec 20, 2024, 08:18 PM UTC

    THIS IS A DRILL: We are monitoring the issue.

  4. resolved Dec 20, 2024, 08:19 PM UTC

    THIS IS A DRILL: This issue is resolved.

Read the full incident report →