Sync incident

Elevated Upload and Download Errors

Major Resolved View vendor source →

Sync experienced a major incident on September 9, 2026 affecting Windows Desktop and Links and 1 more component, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 03:43 AM UTC
Resolved
Sep 09, 2026, 11:17 AM UTC
Duration
7h 33m
Detected by Pingoru
Sep 09, 2026, 03:43 AM UTC

Affected components

Windows DesktopLinksControl PanelAndroid Mobile ClientAdmin tools (Pro Teams)EventsMac DesktopShared FoldersiOS Mobile Client

Update timeline

  1. investigating Sep 09, 2026, 03:43 AM UTC

    We're experiencing an elevated level of upload and download errors and are currently looking into the issue.

  2. investigating Sep 09, 2026, 05:31 AM UTC

    We are continuing to investigate the issue.

  3. identified Sep 09, 2026, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 09, 2026, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 09, 2026, 11:17 AM UTC

    This incident has been resolved.