Resolved after 1 day 11 hours, affecting Windows Desktop and Android Mobile Client and 1 more, on December 21, 2025.
A new release is now available for the mobile apps that have resolved the issue.
Affected components
Update timeline
- investigating Dec 21, 2025, 07:56 PM UTC
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
- investigating Dec 21, 2025, 07:58 PM UTC
We are continuing to investigate this issue.
- investigating Dec 22, 2025, 03:23 AM UTC
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
- investigating Dec 22, 2025, 02:59 PM UTC
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
- investigating Dec 22, 2025, 03:37 PM UTC
We are continuing to investigate this issue.
- resolved Dec 23, 2025, 07:21 AM UTC
A new release is now available for the mobile apps that have resolved the issue.
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