Resolved after 2 hours 46 minutes, affecting Public Website (sync.com) and Control Panel, on November 18, 2025.
A fix has been implemented by our upstream, we are currently monitoring.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:32 PM UTC
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
- identified Nov 18, 2025, 01:44 PM UTC
We have been informed that our upstream provider has identified the issue and is implementing a fix.
- identified Nov 18, 2025, 02:38 PM UTC
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
- monitoring Nov 18, 2025, 02:48 PM UTC
A fix has been implemented by our upstream, we are currently monitoring.
- resolved Nov 18, 2025, 04:18 PM UTC
This incident has been resolved.
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