Sync incident

Login issues affecting a subset of Sync users

Resolved after 2 hours 21 minutes, affecting Control Panel, on March 12, 2025.

monitoring Mar 12, 2025, 09:40 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 12, 2025, 07:59 PM UTC
Resolved
Mar 12, 2025, 10:21 PM UTC
Duration
2h 21m
Detected by Pingoru
Mar 12, 2025, 07:59 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Mar 12, 2025, 07:59 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Mar 12, 2025, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2025, 10:21 PM UTC

    This incident has been resolved.

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