Resolved after 1 hour 12 minutes, affecting America (Prod), on October 20, 2025.
Hello All, We are pleased to inform you that the service disruption causing intermittent 503 errors across our systems has been resolved. Our engineering team has verified that all affected services are operating normally, and we continue to monitor the system to ensure stability. We apologize for any inconvenience caused and thank you for your patience and understanding.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:37 PM UTC
We are currently experiencing intermittent 503 error responses across our services. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide updates here as more information becomes available. We appreciate your patience and apologize for any inconvenience.
- investigating Oct 20, 2025, 01:02 PM UTC
We are currently experiencing a service disruption resulting in 503 errors across parts of our system. The issue has been identified as originating from our upstream service provider, AWS. Our team has raised the incident with AWS and is actively monitoring their updates while performing internal checks to minimize impact where possible. We will continue to provide timely updates here as we receive more information. Thank you for your patience and understanding.
- resolved Oct 20, 2025, 01:50 PM UTC
Hello All, We are pleased to inform you that the service disruption causing intermittent 503 errors across our systems has been resolved. Our engineering team has verified that all affected services are operating normally, and we continue to monitor the system to ensure stability. We apologize for any inconvenience caused and thank you for your patience and understanding.
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