Sprinklr incident

Benchmarking Cluster Outage

Resolved after 2 hours 55 minutes, affecting America (Prod2) and America (Prod6) and 1 more, on November 1, 2025.

resolved Nov 01, 2025, 06:12 PM UTC

The benchmarking cluster issue has been resolved, and normal service has been fully restored. Users should no longer experience delays or performance issues. We’ll continue to monitor system performance to ensure stability. Thank you for your patience while we addressed this incident.

Started
Nov 01, 2025, 03:16 PM UTC
Resolved
Nov 01, 2025, 06:12 PM UTC
Duration
2h 55m
Detected by Pingoru
Nov 01, 2025, 03:16 PM UTC

Affected components

America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)APAC (Prod4)

Update timeline

  1. identified Nov 01, 2025, 03:16 PM UTC

    We are currently experiencing an outage in our benchmarking cluster, which may result in slower response times or temporary delays in benchmarking-related services. Our engineering team is actively working to restore full performance. All other systems remain operational. We’ll provide updates as soon as more information becomes available.

  2. resolved Nov 01, 2025, 06:12 PM UTC

    The benchmarking cluster issue has been resolved, and normal service has been fully restored. Users should no longer experience delays or performance issues. We’ll continue to monitor system performance to ensure stability. Thank you for your patience while we addressed this incident.

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