Sprinklr incident
Twitter message ingestion and enrichment may be delayed
Resolved after 36 minutes, affecting America (Prod), on November 10, 2025.
We are pleased to inform you that the issue regarding delays in Twitter message ingestion and enrichment has been successfully resolved. Our engineering team has identified and addressed the root cause, and the affected processes have been fully restored to normal operation. Thank you for your patience while we worked to resolve this matter. Should you have any further questions or experience any issues, please don't hesitate to reach out.
Affected components
Update timeline
- investigating Nov 10, 2025, 05:23 AM UTC
This is to inform you that our team has identified an issue where Twitter message ingestion and enrichment processes may be delayed. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
- resolved Nov 10, 2025, 05:59 AM UTC
We are pleased to inform you that the issue regarding delays in Twitter message ingestion and enrichment has been successfully resolved. Our engineering team has identified and addressed the root cause, and the affected processes have been fully restored to normal operation. Thank you for your patience while we worked to resolve this matter. Should you have any further questions or experience any issues, please don't hesitate to reach out.
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