Resolved after 1 day 2 hours, affecting America (Prod) and America (Prod6) and 1 more, on November 28, 2025.
Hi Team The issue impacting Instagram Message Breakdown Insights reporting, caused by continuous failures from the Instagram API since approximately 07:00 AM IST, has now been fully resolved. Data processing has stabilized, and all functionalities are operating as expected. Our engineering teams have confirmed recovery from Instagram’s side and normal service has been restored. If you have any questions or notice any anomalies, please feel free to reach out to Sprinklr Support.
Affected components
Update timeline
- investigating Nov 28, 2025, 03:25 AM UTC
Hi Team, We are currently experiencing issues with Instagram Message Breakdown Insights reporting due to continuous failures from the Instagram API since approximately 07:00 AM IST . Our engineering teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available. Please feel free to reach out to Sprinklr Support if you have any questions.
- resolved Nov 29, 2025, 06:07 AM UTC
Hi Team The issue impacting Instagram Message Breakdown Insights reporting, caused by continuous failures from the Instagram API since approximately 07:00 AM IST, has now been fully resolved. Data processing has stabilized, and all functionalities are operating as expected. Our engineering teams have confirmed recovery from Instagram’s side and normal service has been restored. If you have any questions or notice any anomalies, please feel free to reach out to Sprinklr Support.
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