Resolved after 1 hour 30 minutes, affecting America (Prod) and America (Prod8) and 1 more, on December 4, 2025.
The earlier downtime affecting the Frequently Asked Questions (FAQ) bot services has now been resolved. All FAQ bots are functioning as expected. Our engineering team has implemented the necessary fix, and services have been restored to normal operation. We will continue to monitor to ensure stability. Thank you for your patience.
Affected components
Update timeline
- investigating Dec 04, 2025, 11:11 AM UTC
We are currently experiencing a downtime affecting the Frequently Asked Questions (FAQ) bot services. These bots, which help automate responses to common customer queries, may not function as expected during this period. Our engineering team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as we make progress. Thank you for your patience.
- resolved Dec 04, 2025, 12:41 PM UTC
The earlier downtime affecting the Frequently Asked Questions (FAQ) bot services has now been resolved. All FAQ bots are functioning as expected. Our engineering team has implemented the necessary fix, and services have been restored to normal operation. We will continue to monitor to ensure stability. Thank you for your patience.
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