Resolved after 57 minutes, affecting America (Prod) and America (Prod2) and 1 more, on December 18, 2025.
The intermittent errors impacting the AI-related services due to an Azure OpenAI–related dependency have now been resolved. We will continue to monitor the systems to ensure stability. Please feel free to reach out if you observe any further issues or have questions. If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support. Thank you for your patience and cooperation.
Affected components
Update timeline
- investigating Dec 18, 2025, 10:34 AM UTC
Hi Team, We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation. We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.
- investigating Dec 18, 2025, 10:55 AM UTC
We are continuing to investigate this issue.
- investigating Dec 18, 2025, 10:56 AM UTC
We are continuing to investigate this issue.
- resolved Dec 18, 2025, 11:31 AM UTC
The intermittent errors impacting the AI-related services due to an Azure OpenAI–related dependency have now been resolved. We will continue to monitor the systems to ensure stability. Please feel free to reach out if you observe any further issues or have questions. If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support. Thank you for your patience and cooperation.
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