Benchmarking Post Ingestion Issue

Update timeline

1. investigating Dec 17, 2025, 04:29 PM UTC

   We want to inform you that our team has identified an issue where users may experience disruptions with Benchmarking, as some posts might not be ingested into the platform, which can affect reporting and dashboard accuracy.. Our engineering team is actively investigating this at the highest priority and working toward a resolution. We will keep you updated as soon as we have further progress. We sincerely apologize for the inconvenience caused and appreciate your patience. If you continue to face issues related to Benchmarking posts, please report them to Sprinklr Support for assistance. Thank you!

2. resolved Dec 21, 2025, 04:24 AM UTC

   Hi Team, We are pleased to inform you that the issue affecting the Benchmarking functionality, where some posts were not being ingested into the platform, was fully resolved on 19th Dec 2025, 14:20 PM IST. Our engineering team has successfully addressed the underlying cause, and we have confirmed that reporting and dashboard accuracy is back to normal. Thank you for your patience and understanding as we worked to resolve this matter. If you continue to experience any issues, or if you have further questions, please don’t hesitate to reach out to Sprinklr Support for assistance. We appreciate your continued support.