Sprinklr incident

Issue with Engagement, Compliance, and Web Share metrics

Resolved after 19 hours 29 minutes, affecting America (Prod) and America (Prod) and 1 more, on January 14, 2026.

resolved Jan 15, 2026, 04:11 AM UTC

Hi Team, The issue impacting Engagement, Compliance, and Web Share metrics across all partners has been resolved. Metrics are now processing normally. Thank you for your patience.

Started: Jan 14, 2026, 08:41 AM UTC
Resolved: Jan 15, 2026, 04:11 AM UTC
Duration: 19h 29m
Detected by Pingoru: Jan 14, 2026, 08:41 AM UTC

Affected components

America (Prod)America (Prod)America (Prod2)America (Prod2)America (Prod6)America (Prod6)America (Prod8)America (Prod8)EMEA (Prod3)EMEA (Prod3)

Update timeline

identified Jan 14, 2026, 08:41 AM UTC

Hi Team, We are currently observing an impact on Engagement, Compliance, and Web Share metrics across all partners. Metrics availability and processing may be delayed at this time. The issue is due to an ongoing Hardware Issue, and we are closely monitoring the progress. We will provide an update as soon as the recovery is completed or if there is any change in the situation. Thank you for your patience.
identified Jan 14, 2026, 08:42 AM UTC

We are continuing to work on a fix for this issue.
resolved Jan 15, 2026, 04:11 AM UTC

Hi Team, The issue impacting Engagement, Compliance, and Web Share metrics across all partners has been resolved. Metrics are now processing normally. Thank you for your patience.

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