Resolved after 9 days 3 hours, affecting EMEA (Prod3), on April 8, 2026.
We are pleased to inform you that the issue causing the "Oops" error on the dashboard has now been resolved. Our team has addressed the underlying infrastructure problem, and the dashboards should now be functioning as expected. We will continue to monitor the system to ensure stability. We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or require assistance, please feel free to reach out to Sprinklr Support.
Affected components
Update timeline
- identified Apr 08, 2026, 03:01 AM UTC
We would like to inform you that the dashboard is currently displaying an "Oops" error due to ongoing infrastructure issues. We are actively working on resolving this issue and will keep you informed with further updates. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
- identified Apr 08, 2026, 12:09 PM UTC
We are pleased to inform you that the issue causing the "Oops" error on the dashboard has now been resolved. Our team has addressed the underlying infrastructure problem, and the dashboards should now be functioning as expected. We will continue to monitor the system to ensure stability. We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or require assistance, please feel free to reach out to Sprinklr Support.
- resolved Apr 17, 2026, 06:44 AM UTC
This incident has been resolved.
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