Speechmatics incident
Batch SaaS, Portal and Management Platform partial outage
Resolved after 7 hours, affecting Batch SaaS - EU1 and Batch SaaS - US1 and 1 more, on October 9, 2025.
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 09, 2025, 08:33 AM UTC
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
- identified Oct 09, 2025, 08:37 AM UTC
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
- identified Oct 09, 2025, 09:53 AM UTC
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
- identified Oct 09, 2025, 11:06 AM UTC
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
- identified Oct 09, 2025, 12:15 PM UTC
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
- monitoring Oct 09, 2025, 01:30 PM UTC
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
- resolved Oct 09, 2025, 03:34 PM UTC
This incident has been resolved.
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