Resolved after 17 hours 51 minutes, affecting Batch SaaS - US1, on February 27, 2025.
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Affected components
Update timeline
- investigating Feb 27, 2025, 02:25 PM UTC
We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution
- identified Feb 27, 2025, 04:29 PM UTC
The root cause has been identified and our engineering teams are working on a solution.
- monitoring Feb 27, 2025, 06:24 PM UTC
The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Feb 28, 2025, 08:17 AM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
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