Speechmatics incident

RT Cloud US - Elevated connect time

Resolved after 6 hours 28 minutes, affecting Realtime SaaS - US, on April 7, 2025.

monitoring Apr 07, 2025, 01:50 PM UTC

We are continuing to monitor for any further issues.

Started
Apr 07, 2025, 08:41 AM UTC
Resolved
Apr 07, 2025, 03:10 PM UTC
Duration
6h 28m
Detected by Pingoru
Apr 07, 2025, 08:41 AM UTC

Affected components

Realtime SaaS - US

Update timeline

  1. monitoring Apr 07, 2025, 08:41 AM UTC

    We are experiencing degraded performance in our USA region. Between 01:00 GMT to 06:00 GMT a subset of requests from customers may have seen elevated connect time to our service due to network issues in USA cloud region. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.

  2. monitoring Apr 07, 2025, 10:12 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 07, 2025, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 07, 2025, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 07, 2025, 03:10 PM UTC

    This incident has been resolved.

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