Resolved after 31 minutes, affecting Batch SaaS - EU1, on July 16, 2025.
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Affected components
Update timeline
- investigating Jul 16, 2025, 11:37 AM UTC
We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Jul 16, 2025, 11:45 AM UTC
The root cause has been identified and our engineering teams have applied a fix. Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.
- monitoring Jul 16, 2025, 11:47 AM UTC
The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- resolved Jul 16, 2025, 12:08 PM UTC
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
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