Resolved after 3 hours, on August 27, 2025.
We identified that a subset of jobs submitted to our Batch SaaS EU1/US1 endpoints between 15:22 and 15:54 BST were not accepted and resulted in 5XX errors. The issue was traced to a misconfiguration in one of our services, which has since been corrected, and normal performance has been restored. We apologise for the inconvenience caused.
Update timeline
- resolved Aug 27, 2025, 05:37 PM UTC
We identified that a subset of jobs submitted to our Batch SaaS EU1/US1 endpoints between 15:22 and 15:54 BST were not accepted and resulted in 5XX errors. The issue was traced to a misconfiguration in one of our services, which has since been corrected, and normal performance has been restored. We apologise for the inconvenience caused.
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