Slower than normal processing times for real-time transcription affecting a subset of sessions

Update timeline

1. investigating Aug 28, 2025, 01:46 PM UTC

   We are currently observing slower than normal processing times for real-time transcription affecting a subset of sessions. Our team is actively investigating the issue. We will provide an update as soon as more information is available. We apologise for any inconvenience.

2. identified Aug 28, 2025, 02:31 PM UTC

   We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.

3. identified Aug 28, 2025, 02:32 PM UTC

   We are continuing to monitor our services.

4. identified Aug 28, 2025, 02:33 PM UTC

   We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.

5. monitoring Aug 28, 2025, 02:45 PM UTC

   We have applied mitigations to address the slowdown in real-time transcription processing. Early results show recovery and improved performance for affected customers. Our team will continue to monitor closely to ensure the service remains stable.

6. resolved Aug 28, 2025, 04:00 PM UTC

   We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.