Resolved after 1 hour 30 minutes, affecting Batch SaaS - EU1 and Batch SaaS - US1 and 1 more, on September 25, 2025.
We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
Affected components
Update timeline
- investigating Sep 25, 2025, 03:02 PM UTC
We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
- identified Sep 25, 2025, 03:15 PM UTC
The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.
- identified Sep 25, 2025, 03:34 PM UTC
Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.
- monitoring Sep 25, 2025, 03:54 PM UTC
We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.
- monitoring Sep 25, 2025, 04:29 PM UTC
In the Portal, the Usage and Billing pages will have delayed updates temporarily.
- resolved Sep 25, 2025, 04:32 PM UTC
We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
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