Resolved after 1 hour 6 minutes, affecting Data Connectivity and Data Connectivity, on April 13, 2026.
This incident is resolved. If Blue or Yellow SIM profiles still show issues, force a location update via the diagnostics tool or by SMS (if supported by the device).
Affected components
Update timeline
- investigating Apr 13, 2026, 04:39 PM UTC
Investigation underway for a drop in data sessions. Further updates to follow.
- investigating Apr 13, 2026, 04:54 PM UTC
The issue has been identified, and our team is actively working to restore full service. Customers should begin to observe service recovery as we continue to implement a fix.
- monitoring Apr 13, 2026, 05:22 PM UTC
Connectivity has been restored to all affected SIM cards. We continue to monitor the situation closely.
- resolved Apr 13, 2026, 05:46 PM UTC
This incident is resolved. If Blue or Yellow SIM profiles still show issues, force a location update via the diagnostics tool or by SMS (if supported by the device).
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