Scalepoint ID unavailable

Update timeline

1. investigating Aug 27, 2026, 11:07 AM UTC

   WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'

2. investigating Aug 27, 2026, 11:17 AM UTC

   Issue is starting to affect main systems, so many users will experience partial outages.

3. identified Aug 27, 2026, 11:26 AM UTC

   The issue has been identified and our team is actively working on a fix.

4. monitoring Aug 27, 2026, 11:28 AM UTC

   We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.

5. monitoring Aug 27, 2026, 11:41 AM UTC

   We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.

6. monitoring Aug 27, 2026, 11:48 AM UTC

   We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.

7. monitoring Aug 27, 2026, 12:05 PM UTC

   Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.

8. monitoring Aug 27, 2026, 12:32 PM UTC

   We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.

9. resolved Aug 27, 2026, 01:16 PM UTC

   Incident has been resolved.