Scalepoint incident
Degraded performance on ClaimShop
Minor
Resolved after 18 minutes, on August 19, 2026.
A fix has been implemented and we are monitoring results.
Update timeline
- investigating Aug 19, 2026, 07:09 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Aug 19, 2026, 07:19 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 19, 2026, 07:27 AM UTC
Incident has been resolved.
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