Scalepoint incident
Disruption of service (ClaimShop)
Resolved after 7 days, on July 27, 2026.
Fix has been published. Incident resolved.
Update timeline
- investigating Jul 27, 2026, 06:01 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Jul 27, 2026, 06:55 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. Some claim handlers and users are unable to complete work and gain access to their settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Jul 27, 2026, 06:59 AM UTC
Fix has been published. Incident resolved.
- resolved Aug 03, 2026, 06:11 AM UTC
Incident is resolved.
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