Scalepoint incident
External partners unable to access claims
Major
Resolved after 3 days 3 hours, on June 26, 2026.
Issue has been identified and a fix is being worked on.
Update timeline
- investigating Jun 26, 2026, 09:44 AM UTC
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim. We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
- identified Jun 26, 2026, 12:58 PM UTC
Issue has been identified and a fix is being worked on.
- resolved Jun 29, 2026, 12:53 PM UTC
(not set)
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