Resolved after 4 hours 45 minutes, affecting Shop, on January 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Shop
Update timeline
- investigating Jan 19, 2026, 07:52 AM UTC
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Jan 19, 2026, 08:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 11:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2026, 12:38 PM UTC
This incident has been resolved.
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