Scalepoint incident
Disruption of service - Communication Core & HUB and ClaimShop
Resolved after 1 hour 42 minutes, affecting Communication and Communication, on February 24, 2026.
No further disruption has been seen in internal logs. We are still monitoring situation.
Affected components
Update timeline
- investigating Feb 24, 2026, 12:45 PM UTC
Some of our users are currently experiencing issues receiving SMS and / or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Feb 24, 2026, 12:50 PM UTC
Unscheduled disturbance towards Telenor Danmark, has been identified as the cause. We are monitoring the situation.
- monitoring Feb 24, 2026, 01:14 PM UTC
We continue to monitor situation and are in dialoge with relevant provider.
- monitoring Feb 24, 2026, 01:24 PM UTC
We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.
- monitoring Feb 24, 2026, 01:31 PM UTC
No further disruption has been seen in internal logs. We are still monitoring situation.
- resolved Feb 24, 2026, 02:28 PM UTC
This incident has been resolved.
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