Scalepoint incident
Disruption of service - SMS Communication Core & HUB and ClaimShop
Minor Vendor's status page →
Resolved after 20 minutes, affecting Communication and Communication, on February 26, 2026.
A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.
Affected components
CommunicationCommunication
Update timeline
- investigating Feb 26, 2026, 12:56 PM UTC
We are currently investigating this issue.
- monitoring Feb 26, 2026, 01:01 PM UTC
Issues seems to be resolved. We are monitoring the situation.
- resolved Feb 26, 2026, 01:16 PM UTC
A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.
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