Resolved after 9 hours 32 minutes, affecting All (Entire system affected) and All (Entire system affected) and 1 more, on April 23, 2026.
A fix has been implemented and systems are back online. We are monitoring the results.
Affected components
Update timeline
- investigating Apr 23, 2026, 11:00 AM UTC
Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Apr 23, 2026, 11:33 AM UTC
We are still investigating the issue.
- investigating Apr 23, 2026, 11:47 AM UTC
We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.
- monitoring Apr 23, 2026, 12:13 PM UTC
A fix has been implemented and systems are back online. We are monitoring the results.
- resolved Apr 23, 2026, 08:32 PM UTC
This incident has been resolved.
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