Scalepoint incident
Some of our users are experiencing disrutions with the Message-tab in ClaimsCORE & HUB.
Resolved after 2 hours 39 minutes, affecting Communication, on May 21, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified May 21, 2026, 06:49 AM UTC
Some customers may experience missing or non-updating messages in the Messages tab on certain claims. The issue is being investigated with the highest priority. We will provide further updates as soon as more information is available or the issue has been resolved. As a workaround, users can limit the displayed messages using the filter located at the top of the Messages tab, next to the search function.
- identified May 21, 2026, 07:40 AM UTC
We’ve identified the cause and are working on deploying a fix as soon as possible.
- identified May 21, 2026, 09:28 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 21, 2026, 09:29 AM UTC
This incident has been resolved.
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