Qualys incident

US Platform 1: Cloud Agents Delta Backlog (IM-12941)

Ongoing since 01:06 PM UTC, affecting Cloud Agent (CA).

monitoring Oct 30, 2026, 10:43 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 27, 2026, 01:06 PM UTC
Resolved
Ongoing
Duration
● 4d 5h
Detected by Pingoru
Oct 27, 2026, 01:06 PM UTC

Affected components

Cloud Agent (CA)

Update timeline

  1. investigating Oct 27, 2026, 01:06 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is [IM-12941]

  2. identified Oct 27, 2026, 06:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2026, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 29, 2026, 10:15 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Oct 30, 2026, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Oct 30, 2026, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

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