Qualys incident
US Platform 2: Delay in Data Reflection in UI [IM-12944]
Resolved after 2 days 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 27, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 27, 2026, 06:28 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- investigating Oct 28, 2026, 05:32 AM UTC
We are continuing to investigate this issue.
- identified Oct 28, 2026, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2026, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2026, 10:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2026, 03:14 PM UTC
This incident has been resolved.
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